• Increased cleaning and disinfecting of high touch point surfaces

• Disinfecting with electrostatic sprayer (3-4 time a day)

• Hand sanitizer stations

•  Guest rooms are sanitized after guest departure (with electrostatic sprayer); room is left for 24 hours before cleaning; room is then cleaned, re-sanitized and sealed; room is left vacant for additional 24 hours before being assigned to the next guest

•  Stay-over housekeeping service upon request or every second day; guest must be absent from room

•  Housekeeping staff will wear PPE (gloves and masks) when cleaning stayover rooms

•  Cleaning cloths and PPE changed after cleaning each room

•  Linen to be changed is bagged and sealed before being removed from guest room

•  Clean linen bagged in laundry department before being transported to guest floors

•  UV light wand used to sanitize cloth surfaces as part of room cleaning (e.g. chairs, curtains)

Pool
•  Open from 8:00 AM to 9:00 PM daily (closed from 9:30 AM to 10:30 AM for cleaning)
•  Limited to twenty (20) hotel guests in the pool area at one time; pool furniture is configured to assist with physical distancing
•  Pool will be monitored continually to ensure compliance with physical distancing requirements
•  Pool times must be reserved in advance at the Front Desk; a “pool access card” for the time period booked will be issued at the Front Desk
•  Hand sanitizer and sanitizing wipes are available at the entrance to the pool area
•  Pool towels are available, on request, at the Front Desk
•  The shower and washrooms are available for use in the whirlpool room on the lower level

Whirlpool/Steam Room
•  Remain closed until further notice
•  Scheduled to reopen as part of the provincial Stage 3 Relaunch

•  Mandatory screening for all staff prior to the start of every shift, including bio-metric temperature check

•  Gloves worn as needed or required by task

•  Hand sanitizer available through outwork areas

•  Signage communicating physical distancing and COVID-19 prevention in all staff areas

•  Training specifically related to COVID-19 protocols provided to all staff.

•  Increased frequency of cleaning and disinfecting of all employee work areas and surfaces

•  Masks worn by all staff where physical distancing is not possible

• Increased cleaning and disinfecting of high touch point surfaces

• Hand sanitizer stations

•  Hand sanitizer located at entrance in all washrooms

•  touchless paper towel dispenser

•  Counter top/sinks and high touch point areas cleaned and disinfected every hour during peak operating hours

•  Luggage carts disinfected after each use when returned to Front Desk

•  Physical distancing signage and directional markings

•  Temporary protective barrier at Front Desk check-in stations

•  Room keys sanitized before issue and upon return to Front Desk

•  PPE welcome kit offered upon arrival

•  Credit card and guest check-in terminal sanitized after each use

•  Tea/coffee makers provided upon request; sanitized between use

•  All items removed from room that cannot be effectively sanitized after each guest

•  TV remotes are placed in plastic bags; bags changed after each guest

•  Best effort made to leave vacant room between all registered guests

•  Single use guest amenities

•  Hand sanitizer stations throughout the hotel

•  High touch point surfaces are cleaned and disinfected hourly during peak operation hours

•  Signage, floor markers and stand points relaying physical distancing guidelines and COVID-19 prevention measures

•  Seating configured and limited to comply with physical distancing guidelines

•  Hand sanitizer stations provided at entry to venues

•  Single use menus and napkins

•  Single serve condiments

•  Tables and chairs are cleaned and disinfected between guests

•  Service staff to wear masks at all times

•  Increased cleaning and disinfecting frequency of all service areas; front and back of house

•  All buffet service temporarily suspended

•  Room set up configured to comply with physical distancing measures

•  Hand sanitizer available at entry to all meeting rooms

•  All food & beverage items to be served individually (no buffet/self service at this time)

•  All staff to wear masks at all times while servicing event

•  All chairs, tables cleaned and disinfected after each event

•  Any food and beverage stations will be attended by hotel staff

•  Menu is available on room TV

•  Room service attendant required to wear mask

•  Room service trays will be handed to guest at guest room door, or can be left outside upon request. Room service attendant will not enter guest room.

•  Finished room service trays will be collected from outside guest room only

•  Single serve condiments

•  Room service trays disinfected between each use

•  Room charge payment only

•  Signage for elevator etiquette at all elevators

•  Sanitizing wipes available at all elevator entry points

•  High touch points cleaned and sanitized every hour